Please fill in this form completely. Once we receive your form, you will receive
a confirmation e-mail. You will receive a separate e-mail containing your
assigned case number within 48 hours. Please keep your case number for future
contact with our office.You will have the option to PRINT the form after
The OCC recommends that you attempt to resolve your complaint with your
financial institution first. Please contact your financial institution to allow
them the opportunity to resolve your issue(s).
- Check to make sure that your financial institution is a national bank or
federal savings association (thrift). Search Financial Institutions (a new browser window will open).
If you don't know the name of your financial institution, check your bank or
credit card statement. The institution's name will be indicated on the
- If your complaint involves more than one financial institution, you will need
to submit a separate complaint form for each institution involved. You will
receive separate case numbers for each institution. Do NOT send additional
information unless requested.
- You should NOT fax, or mail a complaint in addition to this
online submission. Only ONE form should be submitted unless your complaint involves
more than one financial institution.
- The online form is subject to a 30-minute user time
limitations for security purposes. If your session exceeds the limitations,
any information you have entered will be lost. To avoid this, gather all
necessary information prior to entering the form.